TERMS & CONDITIONS

ARRIVAL

All appointments are secure with credit card details including the number, expiry and CVV to secure the booking as per our 24 hour cancellation policy.

Please be mindful we have a strict cancellation policy of 24 hours notice should you need to change or cancel your booking, please notify us via telephone or your credit card, prior to 24hrs before your appointment time. Your Credit card or Gift Voucher on file will be charged for 100% of treatment.

GROUP BOOKINGS

We will secure all  bookings with 2 or more guests with a 50% deposit, payable at time of booking. The remaining balance is payable on the day of your treatments.

Appointments cancelled with less than one week’s notice will incur a 50% cancellation fee, unless we can refill this appointment. Appointments cancelled with less than 48 hour’s notice or failure to keep an appointment (no show), will result in a 100% cancellation fee.

To ensure that your Natskin experience is without disappointment, we ask that members of your group read our terms and conditions and communicate any special requests with us prior to the treatment. We ask that you please arrive 15 minutes prior to your scheduled appointment.

FOR YOUR WELFARE

In addition to filling out a consultation form, your therapist will consult with you prior to your treatment. Please notify your therapist of any physical or medical conditions, disabilities, allergies, or any other issue that you believe pertinent.

Natskin reserves the right to refuse treatment on any person who is believed to be under the influence of intoxicating liquor, drugs, or other substance.

CANCELLATION POLICY

In the event of a cancellation or alteration of an appointment, we ask that you provide us with at least 24 hours notice so as to give us the opportunity to fill the allocated time.

Less than 24 hours notice or failure to keep an appointment (no show) will result in the full amount being charged to your credit card or void of your gift voucher.

GIFT VOUCHERS

When scheduling your appointment for a Gift Voucher redemption please inform the receptionist of the voucher number and expiry date.

Please bring your Gift Voucher with you on your visit to the spa.

Stolen or lost Gift Vouchers must be reported immediately.


Gift Voucher Conditions of use:

  • Gift vouchers are not transferable to any other person.
  • Gift vouchers expire for dollar value 3 years from date of purchase.
  • Vouchers for specific treatments and seasonal promotions are valid for 12 months from date of purchase.
  • Expired Gift Vouchers will not be honoured.
  • Failure to keep an appointment will result in the gift voucher becoming void.
  • Gift vouchers will not be exchanged for cash. ·
  • No refunds given.
PRIVACY POLICY

Natskin is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including [interviews, correspondence, by telephone and facsimile, by email, via our website www.natskin.com.au, from your website, from media and publications, from other publicly available sources, from cookies- delete all that aren’t applicable] and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

For the primary purpose for which it was obtained
For a secondary purpose that is directly related to the primary purpose
With your consent; or where required or authorised by law.
Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

Third parties where you consent to the use or disclosure; and
Where required or authorised by law.
Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Natskin will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We  will  take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.